New York Charter Bus Frequently Asked Questions
Home » New York Charter Bus Frequently Asked Questions
Can I drive the Charter Bus?
No, only licensed professional drivers are allowed to operate our charter buses. This ensures safety and compliance with all legal and insurance requirements.
What is your cancellation policy?
Our cancellation policy typically requires at least 48 hours’ notice for a full refund. However, cancellation terms may vary depending on the specific rental agreement, so please review the terms or contact us for details.
What is a Charter Bus?
A charter bus is a large vehicle designed for transporting groups of people, often used for special events, tours, or travel. Unlike public transit, charter buses are hired for private use, offering amenities like comfortable seating and on-board facilities.
What if travel plans change?
If your travel plans change, please inform us as soon as possible. We can assist with adjustments to your reservation based on availability and may apply a change fee depending on the timing and nature of the change.
How do I get a quote?
To receive a quote, you can fill out our online request form, call our customer service, or email us with your travel details. We’ll provide you with a detailed estimate based on your specific needs and preferences.
Is there a minimum rental time?
Yes, there is typically a minimum rental time, which is usually around 4-6 hours. This minimum helps cover operational costs and ensures availability for your event.
Do your buses have air conditioning?
Yes, all our charter buses are equipped with air conditioning to ensure a comfortable ride regardless of the weather conditions. This feature helps maintain a pleasant environment for all passengers.
Are the charter buses handicap accessible?
Many of our charter buses are handicap accessible and come equipped with features like wheelchair lifts and designated seating. Please inform us of any special requirements when booking so we can accommodate your needs.
Can I request a specific driver?
While we cannot guarantee a specific driver, we can take your request into account and do our best to accommodate it. Our drivers are experienced professionals committed to providing excellent service.
When should I book?
It’s best to book your charter bus as early as possible, especially during peak seasons or for large groups. Booking in advance ensures availability and allows us to provide you with the best possible service.
Do your buses have Wi-Fi?
Many of our charter buses are equipped with Wi-Fi to keep you connected during your journey. If Wi-Fi is important to you, please confirm its availability when making your reservation.
How safe is a charter bus?
Charter buses are among the safest modes of transportation, featuring advanced safety systems and rigorous maintenance protocols. Our drivers are highly trained, and the buses undergo regular inspections to ensure safety.
What is included in my bus rental?
Your bus rental typically includes the use of the bus for the specified duration, a professional driver, and basic amenities like comfortable seating and climate control. Additional services or amenities may be available upon request.
How much does a charter bus rental cost?
The cost of a charter bus rental varies based on factors such as the size of the bus, duration of the rental, and distance traveled. For an accurate quote, please provide us with your travel details and preferences.
Can I request a specific bus or color?
While we can accommodate requests for specific types of buses based on availability, requests for specific colors may be limited. Please let us know your preferences, and we’ll do our best to fulfill them.